Refund policy
At Manora Studio, each candle is handmade with care and carefully packaged before shipping. Due to the handmade nature of our products, we do not accept returns or exchanges for change of mind.
Damaged or Faulty Items
If your order arrives damaged or has a manufacturing fault, please contact us within 48 hours of delivery.
Please provide:
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Your order number
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Photos of the damaged item and packaging
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A brief description of the issue
Once we review your request, we will work with you to provide an appropriate solution, which may include a replacement or refund depending on the situation.
Incorrect Items
If you receive an incorrect item, please contact us as soon as possible and we will assist you with resolving the issue.
Change of Mind
We are unable to offer refunds or exchanges for change of mind, incorrect fragrance selection, or personal preference.
Contact Us
If you have any questions about our refund policy, please contact us and we’ll be happy to help.